Managing Psychosocial Hazards in the Bus Passenger Industry

This practical 30-minute session will equip bus operators, depot staff, and supervisors with the tools to identify, manage, and control psychosocial hazards in Queensland’s passenger transport industry.

What participants will learn:

• Why it matters: The real risks of passenger aggression, fatigue, and traumatic events on drivers and operations.
• Legal duties: Understanding the QLD WHS Act 2011 and the Psychosocial Hazards Code of Practice 2022.
• Industry hotspots: Passenger aggression, isolated work, shift work and fatigue, time pressures, and internal workplace issues.
• Practical solutions: engineering, administrative, and people-based controls tailored to bus operations.
• Interactive activities: Case-based discussions and quick action planning.

Key Benefits:

• Strengthens compliance with Queensland WHS requirements
• Builds safer, more supportive workplaces for drivers and staff
• Reduces risks of injury, absenteeism, and costly disruptions
• Provides practical, ready-to-use tools and checklists